Terms and Conditions

TERMS AND CONDITIONS

Welcome to Tektraco’s Online Store (“Online Store”).  Please read the following Terms and Conditions carefully before making use of our Online Store.  By using and accessing this Store you agree to be bound by and accept these terms and conditions.

Tektraco Ltd. (the “Company”) operate and control this site.  The Company reserves the right, at its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time, and by your continued use of the Store you agree to be bound by such modifications, alterations or updates.

The Online Store is accessible only to customers residing in Malta (Europe). 

 

1. Privacy & Security:
1.1 Tektraco Ltd. is committed to protect your privacy and maintain the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the Maltese Islands.

1.2 When you want to make an online purchase, we need to know your name, address, email address and telephone numbers. This allows us to process and fulfill your purchase.  You have the option to withhold personal information that is not required for the order process.

1.3 We do not store any of your credit card information on our servers.  These are supplied by you only to the payment gateway provider (Bank of Valletta Ltd.).

1.4 We use your personal information to get in contact with you, and if needed to give you information relating to your purchases or orders with us.

1.5 We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

1.6 We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the data protection legislation.

1.7 We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your online account.

 

2. Customer Service Contact Information:
You can contact Tektraco Ltd. between 8am and 5pm from Monday to Friday, as follows,

Tel: 21 374300 / 21 378088
Email: sales@tektraco.com
VAT No. 1204-6917

 


3. Availability and Pricing:
3.1 Listed prices are in Euro and include Value Added Tax (which is currently 18%).

3.2 Product listings, specifications, availability, and pricing are subject to change without notice.  Orders are not binding upon the Company until accepted by an authorized representative of the Company.

3.3 The Company reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion. 

3.4 When ordering from our supplier’s online catalog, the prices shown therein reflect the latest information available at the time of uploading of their electronic catalog. These prices are subject to confirmation from the Company.  Prices charged will be those prevailing when an order is placed, regardless of method of order.
3.5 The Company reserves the right to designate a minimum order value for any online orders and the right to refuse orders for goods having a total invoiced value (excluding Value Added Tax and any additional transport, insurance, packaging and/or additional costs) of less than €500.


4. Payment:
4.1 For all purchases conducted online, payment of the full price (including VAT) can be effected at time of purchase by direct debit through one of the following acceptable debit/ credit cards – APS Premier Card, BOV Cashlink Card, Mastercard, Mastercard Maestro, VISA.
You are encouraged to print out and retain a copy of the transaction record.

4.2 For all orders received through our Online Store, the Company reserves the right to request a down payment, amounting to 20% of the order value.  On receipt of this payment, the Company will process the order and you will subsequently receive an order confirmation by email.  The company will not process any order until it has received the 20% down payment mentioned above.

4.3 The Company’s standard terms are payment on delivery of goods.  If customer fails to effect payment, the goods will not be delivered.

 

5. Delivery:
5.1 All goods purchased online can be delivered to your address in Malta at no additional cost, or if preferred, you can pick up the goods personally from our offices in San Gwann.  Delivery of purchased goods will be effected within 2 working days.
5.2 For all goods ordered online, the Company will quote delivery dates once these become available and will undertake to adhere to these specified delivery dates.  However, in all cases, delivery dates are estimated only and without commitment by or obligation on the part of the Company.  You shall not be entitled to cancel any order or to delay or refuse payment should delivery be made after the specified delivery date.
5.3 If you fail to accept delivery within 15 days of notice that the goods are ready for delivery, you shall be liable for all the Company’s storage and other charges and the Company shall be entitled, without prejudice to its other rights, to resell or otherwise dispose of the goods.
5.4 Claims for shortages or damage to goods before risk passes, must be made in writing within 15 days of receipt, failing which, proper delivery shall be conclusively presumed to have been made.
5.6 Goods should not be returned for any reason other than that set out in Clause 6 below.  For those clients who still wish to return goods purchased or ordered online, please refer to the Company’s Returns Policy.

 

6. Warranties:
6.1. Subject to fair wear and tear, and the due observance of any installation, user, storage, operating or maintenance instructions the Company undertakes to replace or at its option repair free of charge any goods which the Purchaser can establish are defective by reason of defective workmanship or materials and which are returned to the Company carriage paid within 12 months of the date of receipt by the Purchaser.

 

7. Registration
7.1 You may be required to register to use certain services provided on our Website. You may register with us by providing your name, address, phone number, and email address. Please refer to our Privacy Policy above for more details on how we protect your information.

7.2 You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems.  Please refer to our Privacy Policy above for more details on how we protect your information.